Now Available

New Customer Support Infrastructure

Jannis Fedoruk-Betschki

We have upgraded our customer support infrastructure by integrating Chatwoot, a self-hosted, open-source solution.

This will replace the old live-chat within our customer portal, as well as an email inbox. Chatwoot combines both of these into a shared inbox, giving us a better overview of support requests. The live chat is now integrated both on our website and in the customer portal.

For our customers nothing has changed. You can still reach us at help@magicpages.co as well as in our live chat and will receive a reply from us within one business day – sometimes even in a few minutes 😉

The new infrastructure emphasises Magic Pages' commitment to strong data privacy, as Chatwoot operates entirely on our own infrastructure, rather than using third-party services.

This feature is now available!

If you're already a Magic Pages customer, you can access this feature right away. If you're not yet using Magic Pages, start your free trial today to try it out.

Questions or feedback?

Let us know what you think about this new feature in the comments below!

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